Privacy Policy

Navigate Child Health Australia
Last updated: 20 August 2026

Navigate Child Health Australia (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how information may be collected, used and managed when you visit Navigate Child Health Australia, subscribe to our communications, purchase or download resources, contact us, or otherwise interact with the website.

1. Information we may collect

Depending on how you use the website, we may collect information including:

  • your name;

  • your email address;

  • information you voluntarily provide through contact forms, newsletter sign-ups or other website forms;

  • information relating to purchases or downloads;

  • communications you send to us; and

  • technical and website usage information, such as browser type, device type, pages visited, referral source and general website interaction data.

We ask that you do not submit detailed personal medical information, medical records or other sensitive health information through general website contact forms or email.

Navigate Child Health Australia is an educational and health-navigation website and does not provide individual medical diagnosis, treatment or emergency medical services through the website.

2. How information is collected

Information may be collected when you:

  • subscribe to an email list or newsletter;

  • complete a contact or enquiry form;

  • purchase or download a resource;

  • communicate with Navigate Child Health Australia;

  • interact with links or features on the website; or

  • browse the website.

Some technical information may also be collected automatically through cookies, analytics technologies and services used to operate and understand website performance.

3. How we use your information

Information collected through the website may be used to:

  • respond to enquiries;

  • provide requested resources or communications;

  • process and administer purchases;

  • send newsletters or updates where you have chosen to receive them;

  • understand how visitors find and use the website;

  • improve website content, resources and user experience;

  • monitor website performance and security; and

  • meet legal or regulatory requirements.

We do not sell your personal information.

4. Email communications

If you subscribe to emails or newsletters from Navigate Child Health Australia, we may use the email address you provide to send you relevant content, website updates, resources or other communications.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Administrative communications relating to a transaction, enquiry or requested service may still be sent where necessary.

5. Cookies and website analytics

Navigate Child Health Australia may use cookies and similar technologies to operate the website and understand how visitors use it.

These technologies may collect information such as:

  • pages viewed;

  • time spent on the website;

  • approximate location;

  • device and browser information;

  • referring websites or search engines; and

  • interactions with website content.

This information may be processed through third-party website, analytics or technology providers.

You may be able to restrict or disable cookies through your browser settings. Doing so may affect the operation of some website features.

6. Affiliate links

Navigate Child Health Australia may contain affiliate links.

If you click an affiliate link, the relevant third-party website or affiliate network may use cookies or other tracking technologies to identify that you were referred from this website.

If you subsequently make a qualifying purchase, Navigate Child Health Australia may receive a commission at no additional cost to you.

Third-party websites operate under their own privacy policies and terms. Navigate Child Health Australia is not responsible for the privacy practices of external websites.

For further information about commercial relationships on this website, please see our Affiliate Disclosure.

7. External websites

The website contains links to external organisations, healthcare services, government websites, retailers and other third parties.

A link to an external website does not mean that Navigate Child Health Australia controls that website or its privacy practices.

When you leave our website, the collection and use of your information will be governed by the privacy policy and terms of the website you visit.

8. Purchases and payment information

Where products or resources are purchased through the website, payments may be processed by third-party payment providers.

Navigate Child Health Australia does not generally receive or store your complete payment card details where payment information is processed directly by a third-party payment provider.

Those providers may collect and process information in accordance with their own privacy policies.

9. Storage and security

We take reasonable steps to protect personal information under our control from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored using third-party website, email, payment, analytics, cloud or other technology providers.

Because online services may use infrastructure located in different countries, information may in some circumstances be processed or stored outside Australia.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s privacy

Navigate Child Health Australia provides information and resources primarily for parents, carers and other adults navigating children's healthcare.

The website is not intended to collect personal information directly from children.

Parents and carers should avoid providing identifying or sensitive information about a child unless it is genuinely necessary for the particular interaction.

11. Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask for information to be corrected.

We may need to verify your identity before responding to a request.

12. Privacy enquiries or complaints

If you have a question or concern about how your personal information has been handled, please contact Navigate Child Health Australia through the Contact page on this website.

We will review privacy enquiries or complaints and respond within a reasonable timeframe.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology providers or applicable requirements.

The current version will be published on this page with the date it was last updated.

Contact

For questions about this Privacy Policy or the handling of your personal information, please use the Contact page on Navigate Child Health Australia.